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INT Inc

Systems Support Specialist/Cloud Engineer

Technical Services – Buffalo Grove, Illinois
Department Technical Services
Employment Type Full-time
Minimum Experience Mid-level

Join our Technical Services Team as an established IT/Managed Services Provider. The qualified applicant would support a diverse environment of Windows-based users and should have expertise with service desk, remote desktop support, virtual system administration (VSA), Office 365, SharePoint and VoIP software and systems. Proficiency with Windows server and Active Directory are required. Experience with AWS or a comparable cloud technology required.

Must be able to work independently but also as part of a Technical Services team. Strong written and verbal communication skills are a must. We emphasize cross training and all team members are capable of performing a wide variety of IT support tasks.

Duties

  • Design and manage cloud-based infrastructures according to performance, security and availability requirements.
  • Provide end user support via ticket system.
  • Workstation maintenance and backup via VSA.
  • Windows and network troubleshooting.
  • Documentation of operating procedures and creating knowledge base articles.
  • Solve technical issues via critical thinking skills.

Qualifications

  • Associates level degree in applicable field or equivalent experience.
  • 2-4 years of experience in similar support role
  • Understand network infrastructure and troubleshooting.
  • Demonstrated working knowledge of Windows 10 / Windows Server 2016+
  • Solid working knowledge of Microsoft Office 365 and Microsoft Exchange.
  • Thorough working knowledge of iOS and Android platforms.
  • Effective communication skills, verbal and written.
  • Ability to work in a team environment, while also working independently with minimal supervision.
  • Ability to manage time and technical resources to meet project deadlines.

Desirable certifications: CompTIA A+/CompTIA Network +/ Microsoft Certified Professional (MCP).

Working Conditions

This position may require a physical presence at two sites (Buffalo Grove, IL and a downtown Chicago office). Typically, it would not be required to be at both locations in the same day. Parking is provided or reimbursed at both sites but transportation must be provided by the employee. Occasional travel to other client sites and transportation of equipment may be necessary (travel would be reimbursed).

Physical Requirements

The job’s physical requirements will be some lifting as might be typically required for desktop PCs, file servers, printers and/or monitors, etc.

The Position

This is a full-time, on-site position. If you are interested, please submit your resume. We value the overall well-being of our staff and offer health, dental, vision, life and disability insurance as well as FSA and dependent FSA plans and 401(k) match program. We also value the professional development of our employees, and this position has great growth potential.

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  • Location
    Buffalo Grove, Illinois
  • Department
    Technical Services
  • Employment Type
    Full-time
  • Minimum Experience
    Mid-level
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