INT Inc logo

INT Inc

Desktop Support Specialist

Technical Services – Raleigh, North Carolina
Department Technical Services
Employment Type Full-time
Minimum Experience Experienced
Compensation Commensurate with qualifications and experience

Desktop Support Specialist

The qualified applicant will support a combination of onsite and remote users with standard desktop office productivity needs, using Windows-based desktops and laptops.

Responsibilities would include handling technology support requests for desktops, laptops, Microsoft Office, Microsoft Office 365, printers, wireless and wired networks. Must be able to work independently but also as part of a Technical Services team.

Strong written and verbal communication skills are a must.

Duties

  • Provide end user support via ticket system
  •  Initial setup of Windows-based desktops and laptops.
  •  Backup of workstations.
  •  Windows and Network troubleshooting
  •  Documentation of operating procedures and creating knowledgebase articles
  •  Hands-on technical and training support to local users.
  •  Solve technical issues via critical thinking skills.

Qualifications

  •  Associates level degree in applicable field or equivalent experience
  •  2-4 years of experience in similar support role
  • Understand and configure PC based hardware
  •  Understand basic computer networking
  •  Thorough working knowledge of Windows 7/8/10.
  • Thorough working knowledge of Microsoft Office (Outlook in particular) and Microsoft Exchange.
  •  Thorough working knowledge of iOS and Android platforms
  •  Possess effective communication skills, verbal and written.
  •  Ability to work in a team environment, while also working independently with minimal supervision.
  • Ability to manage time and technical resources to meet project deadlines.
  • Desirable certifications: CompTIA A+/CompTIA Network +/ Microsoft Certified Professional (MCP).

Working Conditions
This position requires a physical presence at the Raleigh, Ray Allen Office.  Occasional travel to other client sites and transportation of equipment may be necessary (travel would be reimbursed). 

Physical Requirements
The job’s physical requirements will be some lifting as might be typically required for desktop PCs, file servers, printers and/or monitors, etc.

The Position
This is a full-time, on-site position. If you are interested, please submit your resume. We value the overall well-being of our staff and offer health, dental, vision, life and disability insurance as well as a 401(k) match program. We also value the professional development of our employees, and this position has great growth potential.

Thank You
Your application was submitted successfully.
Apply for this Job
  • Location
    Raleigh, North Carolina
  • Department
    Technical Services
  • Employment Type
    Full-time
  • Minimum Experience
    Experienced
  • Compensation
    Commensurate with qualifications and experience
  • Powered by