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INT Inc

Desktop Support Specialist

Technical Services – Buffalo Grove, Illinois
Department Technical Services
Employment Type Full-time
Minimum Experience Experienced
Compensation Commensurate with qualifications and experience

Job Purpose

Qualified applicant will support a combination of onsite and remote users with standard desktop office productivity needs, using Windows-based desktops and laptops. Responsibilities would include handling technology support requests for workstations, laptops, Microsoft Outlook, Microsoft Exchange, Microsoft Office, printers, wireless and wired networks. Must work independently but also as part of a Technical Services team, supporting both local and remote users. Strong verbal communication skills are a must.

Duties and Responsibilities

  • Initial setup of Windows-based desktops and laptops. Backup of workstation configurations.
  • Provide hands-on technical and training support to local users.
  • Provide phone and remote technical assistance to end users.
  • Solve technical issues via critical thinking skills.

Qualifications

  • Associates level degree in applicable field or equivalent experience.
  • 3-5 years experience in similar role.
  • Understand and configure PC based hardware.
  • Understand basic computer networking.
  • Has thorough working knowledge of Windows 7/8/10.
  • Has thorough working knowledge of Microsoft Office, and Outlook in particular.
  • Possess effective communication skills, verbal and written.
  • Has ability to work in a team environment, while also working independently with minimal supervision.
  • Has ability to manage time and technical resources to meet project deadlines.
  • Desirable certifications: CompTIA A+/CompTIA Network +/ Microsoft Certified Professional (MCP).

Working Conditions

This position may require a physical presence at two sites (Buffalo Grove, IL and a downtown Chicago office). Typically, it would not be required to be at both locations in the same day. Parking is provided or reimbursed at both sites but transportation must be provided by the employee. Occasional travel to other client sites and transportation of equipment may be necessary (travel would be reimbursed).

Physical Requirements

The job’s physical requirements will be some lifting as might be typically required for desktop PCs, file servers, printers and/or monitors, etc.

The Position

This is a full-time, on-site position. If you are interested, please submit your resume. We value the overall well-being of our staff and offer health, dental, vision, life and disability insurance as well as a 401(k) match program. We also value the professional development of our employees, and this position has great growth potential.

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  • Location
    Buffalo Grove, Illinois
  • Department
    Technical Services
  • Employment Type
    Full-time
  • Minimum Experience
    Experienced
  • Compensation
    Commensurate with qualifications and experience
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